Terms of Service

1. Scope and Acceptance

These Terms govern the CyberStream Technology, LLC ("CyberStream," "we," or "us") website, account portal, service-request system, chat, and billing tools (the "Platform"). Our current service focus is Tennessee. By affirmatively accepting these Terms when prompted, you agree to them. If you do not agree, do not complete an action requiring acceptance; contact us to discuss services another way.

You must be legally able to enter the relevant agreement. If acting for an organization, you must have authority for the action you take. Requesting information does not purchase services, authorize charges, or create an organization contract.

2. Service Agreements and Authorization

The scope, price, scheduling, responsibilities, and any service commitments for paid work must be agreed through the applicable quote, order, statement of work, or service agreement. Submitting a request does not guarantee availability, scheduling, a fixed price, or acceptance of an engagement. An invoice does not authorize work that was not agreed to.

A separate accepted agreement governing a service takes precedence over these general Terms to the extent of a conflict, subject to that agreement's order of precedence and applicable law. These Terms do not retroactively replace an existing agreement or erase obligations already incurred.

3. Accounts and Chat Access

Provide accurate information, keep contact details current, protect your credentials and devices, and notify us of suspected unauthorized access. Google or Microsoft sign-in is available when configured; connecting an existing account may require ownership verification. Roles, organization membership, and access to other people's records require authorized approval.

Guest chat collects basic contact details and email verification. Completing intake may create a basic member record to associate support with you; it is not a paid subscription or optional marketing enrollment. History access uses authenticated accounts or protected browser credentials, not an email address alone. Clearing browser storage may remove remembered guest access.

4. Automated Assistance and Human Support

When enabled, the public AI assistant explains approved service information, asks limited intake questions, and helps arrange human support. AI responses may be incomplete or incorrect. The assistant cannot authorize work, make binding price quotes, change your account, or guarantee an outcome. Confirm scope, prices, and technical decisions with an authorized representative.

Authorized staff may respond through the website or connected Microsoft Teams workflow. Queue notices, automated acknowledgments, and read indicators do not guarantee immediate attention or a response deadline. Chat and email are not emergency services. For immediate danger to life or physical safety, contact emergency services; follow your organization's designated incident-response process for urgent security incidents.

5. Billing, Renewals, and Cancellation

Fees, deposits, due dates, taxes, approved expenses, renewal terms, cancellation requirements, and any refunds or credits depend on the applicable accepted agreement and law. These Terms do not create a blanket nonrefund rule, a universal billing cycle, or a new late fee. Contact us promptly about a suspected billing error.

Stripe processes online payments when offered. Direct bank transfers may require separate confirmation and reconciliation; a pending transfer or uploaded receipt does not establish cleared payment. Verify unexpected changes to payment instructions using a previously trusted contact method.

Account status or a dashboard renewal setting does not replace required paid-renewal disclosures or authorization. Closing a website account does not automatically cancel a service agreement or recurring billing; ask us to confirm both.

6. Your Information and Materials

You retain your rights in messages, files, and other materials you submit. You authorize CyberStream and relevant service providers to handle them as needed to respond, deliver agreed services, maintain support records, and meet legal obligations, consistent with our Privacy Policy and applicable agreements. This is not a transfer of ownership or permission to advertise with your confidential content.

Submit only information you may lawfully share. Do not send passwords, verification codes, full card details, or unnecessary sensitive information through ordinary chat, forms, or email. Arrange an appropriate transfer method when sensitive information is needed. Support replies and supported attachments may be recorded in the relevant request or delivered by email; file, delivery, and access restrictions may apply.

Obtain authorization for work on systems, accounts, premises, and data. Unless an agreement assigns responsibility otherwise, maintain suitable backups before potentially disruptive changes. Ownership and licensing of custom deliverables and third-party software are governed by the relevant agreement.

7. Acceptable Use

Do not impersonate others, access records or systems without authorization, distribute malware, send spam, harass others, infringe rights, disclose confidential information without permission, interfere with the Platform, or bypass access controls. These Terms do not authorize security testing, surveillance, or access to another person's systems.

CyberStream and its licensors retain their rights in Platform software and branding. Use them only as permitted for the Platform's intended functions or under an applicable license. Third-party services remain subject to their own terms.

8. Availability and Warranties

The Platform can be interrupted by maintenance, outages, security events, and third-party disruptions. Any specific uptime, support hours, response-time, recovery, or service-level commitment must be set out in the applicable agreement; these general Terms do not create those guarantees. Security measures reduce risk but cannot eliminate every threat.

Except for express commitments in an applicable agreement and rights that cannot lawfully be excluded, the Platform and automated responses are provided "as is" and "as available." To the extent permitted by law, CyberStream disclaims implied warranties of merchantability, fitness for a particular purpose, and noninfringement for the Platform. This does not override a written service warranty or mandatory legal protection.

9. Liability and Mandatory Rights

To the extent permitted by law and subject to an applicable service agreement, CyberStream is not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, arising from use of the Platform. For claims relating to paid services, and unless the applicable agreement provides otherwise, CyberStream's aggregate liability is limited to the fees you paid CyberStream for the affected service during the twelve months preceding the event giving rise to the claim.

These exclusions and limits do not apply to fraud, willful misconduct, gross negligence, or liability that cannot lawfully be excluded or limited. They do not override mandatory consumer rights, statutory remedies, or protections in a separate agreement. No provision guarantees a particular legal outcome or requires you to waive a nonwaivable right.

10. Access Restrictions and Ending Services

We may restrict Platform access when reasonably necessary to address abuse, suspected unauthorized access, material violations, legal requirements, or threats to systems or people. Where practicable and appropriate, we will provide notice and a way to contact us. Urgent protective action may occur before notice.

Suspending or ending paid services remains subject to the applicable agreement, required notices, cure periods, and law. These Terms do not establish a universal cancellation period or automatic data-export service. Closing access does not require deletion of records we must retain.

11. Privacy, Updates, and Disputes

Our Privacy Policy describes information handling, and our Cookie Notice explains browser storage and choices. Acknowledging the Privacy Policy is not blanket consent to optional marketing or analytics.

We will identify updated Terms and provide notice or obtain renewed acceptance when required. Updates do not retroactively alter negotiated agreements or expand permission to use previously collected information contrary to earlier privacy commitments or applicable law.

Contact us about a concern so we can seek a resolution. Nothing in these Terms imposes mandatory arbitration, a class-action waiver, a shortened legal claim deadline, or an exclusive court venue. Applicable agreements and mandatory law govern those matters.

12. Contact CyberStream

Administration regularly monitors and reviews privacy and legal correspondence. You do not need a website account to contact us.